When will I receive my certificate of appraisal?
It takes up to 3 weeks from the day of purchase to receive an appraisal by mail.

What is your return policy?
If you are not completely satisfied with your purchase, simply return the unworn and unaltered merchandise in its original packaging with a readable copy of the original register sales receipt and a readable copy of your credit card receipt within 90 days for a replacement, exchange or refund. Exceptions may apply. You must contact our customer service representative for a return authorization.

Where is your Customer Service Office located and what are the hours of operation?
Our customer service office is located in Miami. To send us an e-mail click here. You may also reach us toll free at 1-877-282-5255, our customer service representatives will be glad to help you. Monday-Friday from 9:00am to 5:00pm EST. We thank you for your patronage.